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Privacy Policy

Last Updated: October 15, 2026

1. Introduction

Welcome to Toraja Private Tours, accessible at https://www.torajaprivatetours.com/. We value your privacy and are committed to protecting the personal information you share with us when visiting our website, making inquiries, or booking our private tour services.

Toraja Private Tours is a private tour service specializing in travel from Makassar to Toraja, South Sulawesi, Indonesia. Our business is part of PT Sekeluarga Healing Adventure.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will request it separately.

2. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, requesting tour information, or making a booking.

This information may include:

  • Personal identification: Your name and, when necessary for a booking, the names of other travelers in your group.
  • Contact information: Your email address, telephone number, and messaging contact details.
  • Travel information: Your preferred travel dates, number of participants, tour preferences, pickup location, accommodation requirements, and other details relevant to your trip.
  • Booking information: Details concerning your selected tour package, itinerary, special requests, and booking communications.
  • Payment information: Relevant payment confirmation or transaction details when needed to process or verify a booking. Payment card information is not intentionally collected through our website unless a secure payment service specifically supports such processing.
  • Technical information: Certain information, such as your IP address, browser type, device information, pages visited, and website usage data, may be collected through server logs, cookies, or analytics tools, where applicable.

Please avoid sending sensitive personal information unless it is genuinely necessary for arranging your travel services.

3. How We Use Your Information

Toraja Private Tours uses personal information for legitimate business purposes, including:

  • Responding to questions about our private tours from Makassar to Toraja.
  • Preparing tour proposals, itineraries, quotations, and booking arrangements.
  • Communicating with you about travel dates, transportation, accommodation, and tour requirements.
  • Coordinating agreed services with relevant travel partners and service providers.
  • Processing or verifying payments and maintaining appropriate booking records.
  • Improving our website, customer service, and tour offerings.
  • Sending promotional information when permitted by applicable law and, where required, with your consent.
  • Preventing fraud, addressing security issues, and meeting applicable legal obligations.

We only seek to use personal information for purposes that are relevant to our services and consistent with applicable privacy laws.

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more lawful grounds, including your consent, the need to take steps at your request before entering into a contract, the performance of a booking agreement, compliance with legal obligations, and legitimate business interests that do not override your privacy rights.

You may withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

We do not sell your personal information to third parties.

However, we may share relevant information when necessary to provide our services or operate our business. Recipients may include:

  • Transportation providers and drivers.
  • Hotels, guesthouses, and accommodation partners.
  • Local guides and tour coordinators.
  • Payment service providers.
  • Website hosting, technical support, and analytics providers, where applicable.
  • Professional advisers or public authorities when required by law.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own privacy policies and applicable contractual or legal obligations.

If a booking involves services provided by an independent third party, that provider may have separate terms and privacy practices.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, understand visitor behavior, improve performance, and remember certain preferences.

Cookies may be necessary for essential website functions or may support analytics and marketing, depending on the tools implemented on the website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will request consent before placing non-essential cookies or using related tracking technologies.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including managing bookings, responding to inquiries, maintaining business records, resolving disputes, and complying with legal requirements.

Retention periods may vary depending on the nature of the information and the applicable legal obligations.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. International Data Transfers

Some travelers or service providers may be located outside Indonesia. Depending on the technology and services used, personal information may be processed or stored in other countries.

Where international transfers occur, we will take steps required by applicable law to ensure that personal information receives appropriate protection.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of information when legally permitted.
  • Withdraw consent for processing based on consent.
  • Object to or request restrictions on certain processing activities.
  • Request information about how your personal information is processed.
  • Lodge a complaint with the relevant data protection authority.

These rights may be subject to legal exceptions, including obligations to retain certain business or transaction records.

To exercise a privacy right, please contact us using the contact details provided on our website. We may need to verify your identity before processing your request.

10. Third-Party Websites

Our website may contain links to external websites, booking services, maps, social media platforms, or other third-party resources.

We do not control the privacy practices, content, or security of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

The inclusion of an external link does not necessarily mean that Toraja Private Tours endorses every aspect of that service.

11. Children's Privacy

Our website and tour services are not intended to collect personal information directly from children without appropriate authorization where required by law.

If information about a child is necessary for a family tour booking, we ask the parent or legal guardian to provide the relevant details and ensure that appropriate permissions are obtained.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or applicable laws.

Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically to remain informed about how their information is handled.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need further information about how your personal data is handled, please contact Toraja Private Tours through the contact details provided on our website.

Website: https://www.torajaprivatetours.com/

Business: Toraja Private Tours

Parent Company: PT Sekeluarga Healing Adventure

We appreciate your trust in Toraja Private Tours and are committed to handling your personal information responsibly while helping you plan your journey from Makassar to Toraja.

Thank you for choosing Toraja Private Tours.