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Last Updated: October 15, 2026
1. Introduction
Welcome to Toraja Private Tours, accessible at https://www.torajaprivatetours.com/. These Terms & Conditions govern your use of our website, inquiries, tour bookings, and travel services.
Toraja Private Tours is a private tour service specializing in trips from Makassar to Toraja, South Sulawesi, Indonesia. Our business is part of PT Sekeluarga Healing Adventure.
By accessing our website, requesting a quotation, or booking a tour with us, you agree to these Terms & Conditions. Please read them carefully before confirming your travel arrangements.
If you do not agree with these terms, please refrain from using our booking services.
2. Our Tour Services
Toraja Private Tours provides private travel experiences designed to help visitors discover the culture, traditional villages, historical landmarks, and natural landscapes of Toraja.
Depending on the selected package, our services may include private transportation, sightseeing arrangements, local guiding services, accommodation, meals, entrance tickets, and other travel-related services specified in the booking confirmation.
The exact services included in each package will be explained in the relevant itinerary or quotation. Services not expressly listed as included should be considered excluded unless otherwise agreed in writing.
We aim to provide accurate descriptions of our tours. However, itineraries may need to be adjusted due to weather conditions, road conditions, local events, operational requirements, safety concerns, or circumstances beyond our reasonable control.
3. Booking and Confirmation
Customers may contact Toraja Private Tours through the contact channels provided on our website to inquire about tour availability, prices, itineraries, and booking arrangements.
A booking is considered confirmed only after we have communicated acceptance of the reservation and the customer has fulfilled the applicable confirmation requirements, including any required deposit or payment.
Before confirming a booking, customers should carefully review:
- The selected tour package and itinerary.
- Travel dates and duration.
- Number of participants.
- Services included and excluded.
- Total price and payment schedule.
- Cancellation and refund conditions.
- Any special requirements or additional charges.
Customers are responsible for ensuring that the information provided during the booking process is accurate and complete.
Any changes to a confirmed booking are subject to availability and written agreement.
4. Tour Prices and Payments
Toraja Private Tours aims to provide competitive prices while maintaining a satisfactory standard of service.
Tour prices may vary according to the travel date, number of participants, selected itinerary, accommodation category, transportation requirements, and additional services requested.
The applicable price, payment method, deposit requirements, and payment deadlines will be communicated before the booking is finalized.
Unless otherwise stated in the quotation, optional activities, personal expenses, additional accommodation, and services outside the agreed itinerary are not included in the tour price.
If an additional cost becomes necessary due to a customer-requested change, we will communicate the cost and seek agreement before proceeding whenever reasonably possible.
Customers are responsible for any bank transfer fees, currency conversion charges, or other payment-related fees imposed by their financial service providers, unless otherwise agreed.
5. Cancellations and Refunds
Customers who need to cancel a confirmed booking should notify Toraja Private Tours in writing as soon as possible.
Cancellation charges, deposit conditions, and refund eligibility will be explained in the applicable booking terms or quotation before confirmation. These conditions may depend on the notice period, services already paid for, and cancellation policies imposed by third-party providers.
Where a refund is approved, the amount will be determined according to the agreed cancellation conditions and applicable law. Any applicable refund processing time will depend on the payment method and relevant service providers.
If Toraja Private Tours must cancel a tour, we will communicate the situation and, where appropriate, discuss available alternatives, rescheduling, or refunds for services that cannot be provided, subject to applicable law and the relevant booking agreement.
Nothing in this section excludes consumer rights or refund obligations that cannot legally be waived.
6. Changes to Itineraries
We make reasonable efforts to deliver the itinerary agreed upon at the time of booking. Nevertheless, travel conditions in South Sulawesi can change unexpectedly.
Road closures, severe weather, landslides, traffic, cultural ceremonies, attraction closures, transportation disruptions, or other unforeseen circumstances may require changes to the original itinerary.
Where possible, we will inform customers of significant changes and offer reasonable alternatives. Any material change involving additional costs will be discussed with the customer before the additional service is arranged, except where immediate action is necessary to protect health or safety.
Our priority is to provide a safe and enjoyable travel experience while respecting local communities and conditions.
7. Customer Responsibilities
Customers are expected to behave respectfully and responsibly throughout the tour.
By booking with us, customers agree to:
- Provide accurate booking and contact information.
- Follow reasonable safety instructions from drivers, guides, and tour coordinators.
- Respect local traditions, cultural practices, religious sites, and community rules.
- Follow applicable laws and regulations.
- Take reasonable care of personal belongings.
- Inform us in advance of relevant dietary needs, mobility limitations, or other requirements that may affect tour arrangements.
- Pay agreed tour fees and additional charges.
- Avoid behavior that endangers other travelers, local communities, staff, or service providers.
Customers are also responsible for ensuring that they have the necessary identification, travel documents, and any applicable travel insurance.
8. Health, Safety, and Travel Risks
Travel from Makassar to Toraja may involve long road journeys, mountain roads, changing weather, walking on uneven surfaces, and visits to rural or elevated locations.
Customers should consider their physical condition and individual travel needs before participating in activities that may require prolonged walking or other physical effort.
We recommend that travelers obtain suitable travel insurance covering their planned activities, medical expenses, trip interruptions, and personal belongings.
Customers should inform us of relevant health or accessibility requirements before confirming their booking so that we can discuss suitable arrangements.
Although we take reasonable steps to support customer safety, travel involves risks that cannot always be eliminated. Customers must exercise appropriate caution and follow safety guidance throughout the journey.
9. Third-Party Services
Certain components of a tour may be provided by independent third parties, including hotels, restaurants, transportation operators, attraction managers, and other service providers.
Where relevant, these services are subject to their own terms, availability, and operational conditions.
We will make reasonable efforts to coordinate the agreed arrangements and communicate important information to customers. However, the responsibilities and remedies relating to a third-party service may depend on the applicable agreement, the nature of the service, and relevant law.
Nothing in these Terms & Conditions excludes responsibility that applicable law requires us to retain.
10. Personal Belongings and Customer Property
Customers are responsible for safeguarding their personal belongings, including passports, cash, electronic devices, valuables, and travel documents.
We recommend keeping important items secure and checking vehicles, accommodation, and other locations before departure.
If an item is lost, customers should inform our team as soon as possible so that reasonable assistance can be provided.
Any responsibility for lost, stolen, or damaged property will be assessed according to the circumstances and applicable law.
11. Website Use and Intellectual Property
The content published on https://www.torajaprivatetours.com/, including text, photographs, graphics, branding, and other materials, may be protected by intellectual property laws.
Unless otherwise permitted by law or authorized in writing, visitors may not reproduce, distribute, modify, republish, or commercially exploit our website content without appropriate permission.
Visitors agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use it for unlawful purposes.
We aim to keep our website accurate and accessible but do not guarantee uninterrupted availability or that all content will always be free from errors.
12. Privacy and Personal Information
Personal information submitted through our website or booking channels will be handled in accordance with our Privacy Policy and applicable data protection laws.
We may use relevant booking information to respond to inquiries, coordinate tour arrangements, communicate with customers, process payments, and fulfill our contractual or legal obligations.
For further details, please review the Privacy Policy published on our website.
13. Force Majeure
Toraja Private Tours shall not be considered in breach of these terms to the extent that performance is prevented or materially affected by circumstances beyond our reasonable control, such as natural disasters, extreme weather, landslides, public emergencies, government restrictions, civil disturbances, or major transportation disruptions.
In such circumstances, we will make reasonable efforts to inform affected customers and discuss practical alternatives.
Any cancellation, rescheduling, or refund will be handled in accordance with the applicable booking agreement and mandatory legal requirements.
14. Limitation of Liability
To the extent permitted by applicable law, Toraja Private Tours will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes liability for fraud, deliberate misconduct, or any other liability that cannot legally be limited or excluded.
Our responsibilities regarding a particular tour will be determined by the confirmed booking, the services agreed upon, the circumstances of the matter, and applicable law.
15. Complaints and Dispute Resolution
We aim to provide friendly service and address customer concerns fairly.
If you experience a problem during your tour, please inform our team as soon as reasonably possible so that we have an opportunity to understand the situation and seek an appropriate solution.
If a concern cannot be resolved during the trip, you may submit a written complaint through the contact channels provided on our website.
We encourage customers and our team to resolve disputes through good-faith communication before considering formal legal proceedings.
16. Governing Law
These Terms & Conditions shall be interpreted in accordance with the laws of the Republic of Indonesia, subject to applicable consumer protection rules and other mandatory legal requirements.
Any dispute shall be handled by the competent authority or court in accordance with applicable law.
17. Changes to These Terms & Conditions
Toraja Private Tours reserves the right to update these Terms & Conditions when necessary to reflect changes in our services, business practices, website operations, or legal requirements.
The updated version will be published on this page with a revised date. Customers should review the terms applicable to their booking before confirming their reservation.
Changes to these website terms do not automatically override the specific conditions of an already confirmed booking where the booking agreement or applicable law provides otherwise.
18. Contact Information
If you have questions about these Terms & Conditions, our tour services, or a booking, please contact Toraja Private Tours through the contact information available on our website.
Website: https://www.torajaprivatetours.com/
Business Name: Toraja Private Tours
Parent Company: PT Sekeluarga Healing Adventure
We appreciate your interest in exploring Toraja with us. Thank you for choosing Toraja Private Tours. We look forward to helping you discover the culture, landscapes, and hospitality of South Sulawesi through a personalized private tour experience.